Etiquette and Policy
ETIQUETTE AND POLICY
Embrace Beauty Med Spa Last Updated: October 25, 2026
CONTENT OF THE WEBSITE
We ask that you consider our policies not as restrictions but as indispensable rules, which allow us to provide high standards of service. With regard to appointment cancellation fees, these are unfortunately necessary due to unavoidable expenses and valuable time allocated to clients and patients when they make the appointments. Special offers or promotions can only be purchased once at a discounted or promotional price to try our services. Please note that special offers have already been discounted; therefore, we cannot combine them with any other specials or discounted offers. The promotional services advertised on various social media platforms can be purchased only once at the discounted price.
APPOINTMENTS AND CONFIRMATIONS
Appointment confirmations are sent to clients 48 hours in advance and it is the client's responsibility to arrive on time to avoid cancellation fees.
RESERVATIONS
Reservations can be made by calling or texting our office during normal business hours. To ensure your desired date and time, please allow appropriate time when scheduling appointments. A credit card must be used to secure all appointments. In the event you must cancel your appointment, please provide at least 24 hours' advance notice to avoid a service charge.
PUNCTUALITY
We ask that our guests arrive promptly at the time of their scheduled appointment. Please check in 5 minutes prior to the start of any appointment. We are committed to offering all of our guests a reliable timetable — your treatment will always end at the scheduled time, so please remember to be on time.
LATE ARRIVAL ON APPOINTMENTS
All appointments begin and end on time so that the next client is not delayed. If a client arrives more than 15 minutes late, the appointment will be rescheduled and treated as a same-day cancellation. We regret that late arrivals will not receive an extension of their scheduled appointment time. In special cases and when time permits, we may be able to accommodate the client between other appointments at our sole discretion.
CANCELLATIONS
We ask that you provide at least 24 hours' notice to cancel or reschedule your appointment without charge. We understand that special circumstances are unavoidable, and with 24 hours' notice or more, there is never a charge. If you are unable to attend your appointment without calling to cancel prior to the appointment time, a $50 charge will be assessed for each missed appointment, or you will forfeit one session per appointment missed.
All multiple-service and group reservations require payment in advance. We request 72 hours' notice for cancellation of multiple-service and group reservations. Reservations canceled without the benefit of notice will incur a charge for those services. Gift certificates are considered payments in advance and are therefore subject to the same cancellation policy. Charges will be applied to the credit card on file or deducted from gift certificates used to secure the reservation.
Please note that all prepaid packages may only be used at the location where they were purchased.
PAYMENT & CREDIT CARD SURCHARGE POLICY
At Embrace Beauty Med Spa, we strive to provide transparent and fair pricing for all services.
A surcharge of up to 3% may be applied to payments made by credit card. This surcharge reflects the cost of processing credit card transactions and is not greater than our cost of acceptance.
This surcharge applies only to credit card payments
No surcharge is applied to debit cards, cash, or other forms of payment
The surcharge will be clearly disclosed prior to completing your transaction and will appear as a separate line item on your receipt
By choosing to pay with a credit card, you acknowledge and accept this surcharge. If you prefer to avoid this fee, we are happy to accept debit card or cash payments, which are not subject to any surcharge. If you have any questions regarding this policy, please contact our office prior to your appointment. We reserve the right to update this policy in accordance with applicable laws and payment network regulations.
PAYMENT OPTIONS
Payment for all procedures is due at the time of treatment. For specially packaged or grouped treatments, payment for the entire package is due at the time of the first scheduled treatment. A credit card is required to reserve any appointment scheduled in advance.
We provide a number of payment options which may be used individually or in combination. In the event that a package or series of treatments has begun, these services will be considered rendered even though the full series may not have been completed.
We require a credit card on file for the payment of all services and fees. The credit card on file will remain in effect until the expiration of the credit card account. Clients may revoke this authorization by submitting a written request to Embrace Beauty Med Spa.
RETURN / REFUND POLICY
ALL SALES ARE FINAL AND NON-REFUNDABLE.
No refunds are made for products, service packages, or prepaid treatments once purchased. No cash, debit, credit, Zelle, Cherry, CareCredit, PatientFi, or Affirm refunds will be issued for services that have already been rendered or for unused packages. There will be no refund on gift cards purchased. Please refer to our full Refund Policy for complete details including medical exemptions and package transfer terms.
CONSULTATION / TREATMENTS
Please call or text us at 714-627-4338 for your initial consultation. Credit card information is required before an appointment is confirmed.
Good Faith Evaluation (Medical Clearance) is required at a cost of $27 per clearance before any treatment is performed. All of our aesthetic services are provided by trained Registered Nurses (RNs). Our team of skilled healthcare professionals ensures that you receive safe and effective care while achieving your aesthetic goals. Whether it's skincare treatments, injectables, or other procedures, you can trust in the expertise and dedication of our RNs to deliver exceptional results tailored to your needs.
TREATMENT OF COMPLICATIONS
Although we anticipate positive results, there are no guarantees, expressed or implied, regarding actual outcomes. In some cases, additional treatments or care for complications may be required, which could result in additional charges for which the client is responsible. Please be aware that your insurance, if applicable, may not cover expenses related to complications or other medical issues.
As part of our standard protocol, we take photographs before any treatment to monitor progress and ensure safety. Please note that treatments cannot be performed without a photograph on file.
PRACTICE-PATIENT RELATIONSHIP
We love having you as a client, and we do reserve the right to refuse service at any time, to anyone, for any reason.
IDENTITY VERIFICATION
It is our office policy to request a copy of a government-issued ID from all clients for consultation and treatment. This information will be securely stored for identification and verification purposes. Verifying client identity helps prevent medical identity theft, ensures the accuracy of medical records, and supports our compliance with applicable state and federal regulations including HIPAA. In the event of an emergency, having accurate identification on file allows our team to provide appropriate and timely care.
MEMBERSHIP POLICY
Memberships are not required to enjoy our services, but members do enjoy extended benefits. Our membership policy is based on 12-month commitments. If you decide to cancel your membership, we require written 30-day notice and other fees may apply. Please review your specific membership agreement for a complete explanation of policy, fees, and cancellation rights before joining. If you notify us within 3 days of your initial purchase, you will receive a full refund. Please review your membership agreement carefully before joining.
PROMOTIONAL / SPECIAL OFFERS
Our promotional offers are a great way to try our services at an affordable price. All promotional value expires 12 months after the initial purchase; however, the amount paid never expires. We advertise on various social media platforms. All specials are non-refundable, non-transferable, and cannot be exchanged. A consultation is required for all promotional offers.
CELL PHONES
Out of respect for all guests' tranquility and comfort, cell phones must be silenced or turned off in all treatment areas.
EMERGENCY
Due to the consultative nature of our practice, we are unable to offer round-the-clock emergency availability. Should you have a medical emergency, please go to the nearest emergency facility immediately. We request that all clients maintain a primary care physician for regular medical needs.
OBTAIN MEDICAL RECORDS
Clients may request their medical records by submitting a completed release form along with a fee of $25 per occurrence. All requests must be submitted in writing to:
📧 embracebeautymedspa@gmail.com
Medical records will be ready within 72 hours and may be picked up by the patient only.
FINANCING PROGRAM GUIDELINES
Interest accrues during the promotional period, but all interest is waived if the entire purchase balance is paid in full before the end of the promotional period, provided all required monthly payments are made on or before their due dates. Terms may vary based on creditworthiness, loan amount, and length of term.
ANIMAL POLICY
At Embrace Beauty Med Spa, we are committed to providing a safe, clean, and professional clinical environment for every client. The following policy applies to all visits to our facility.
Pets and Non-Service Animals
Pets, emotional support animals, and therapy animals are not permitted inside our facility, including the waiting area, hallways, and treatment rooms. Our clinical environment requires strict sanitation standards that cannot accommodate animals that are not individually trained service animals.
Service Animals
In accordance with the Americans with Disabilities Act (ADA) and California law, trained service animals performing specific tasks for a person with a disability are welcome in our facility, subject to treatment-area restrictions below. Service animals must remain under the handler's control at all times and must be housebroken. Consistent with ADA guidelines, our staff may ask (1) whether the service animal is required because of a disability, and (2) what work or task the animal has been trained to perform. We do not require documentation, identification, or registration of any kind.
Restricted Treatment Areas — Laser and Specialty Rooms
For safety reasons, animals are not permitted inside laser treatment rooms or other designated clinical treatment areas. Service animals may be restricted from certain areas where their presence would pose a direct safety risk that cannot be mitigated. Medical aesthetic lasers emit wavelengths that can cause permanent eye injury to any unprotected individual within the treatment area, and laser safety eyewear cannot be fitted to animals. This restriction is consistent with the ADA's provisions allowing exclusion of a service animal from specific areas where the animal's presence would pose a direct safety threat.
Client Responsibility for Service Animal Supervision
If you use a service animal and are scheduled for a procedure in a restricted treatment area, please arrange in advance to bring an adult companion to supervise your service animal during the procedure. Our staff are not able to supervise, hold, or take custody of service animals at any point during your visit. If a companion is not available, we will work with you to reschedule. Please contact us at the time of booking with any questions — our team is happy to help you plan ahead.
Cleanliness, Accidents, and Damage
Handlers are responsible for maintaining the cleanliness and behavior of their service animal at all times while on our premises, including cleaning up after the animal and taking responsibility for any accidents or damage. Our staff are not able to clean up after animals or handle animal waste. If a service animal poses a direct threat to the health or safety of others, we reserve the right to ask that the animal be removed from the facility.
Questions regarding this policy may be directed to: 📧 embracebeautymedspa@gmail.com 📞 714-627-4338
NON-DISCRIMINATION NOTICE
Embrace Beauty Med Spa is steadfast in upholding a strong commitment to equality, inclusivity, and fairness. We adhere to a strict non-discrimination policy ensuring that every individual, regardless of their background, identity, or characteristics, is treated with respect and fairness. We do not tolerate any form of discrimination based on race, gender, age, disability, religion, sexual orientation, national origin, or any other protected category. Our aim is to provide a safe and welcoming environment for all clients, employees, and partners, where diversity is celebrated and everyone has equal access to our services and opportunities.
ANTI-DISCRIMINATION DISCLAIMER
Embrace Beauty Med Spa complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
We provide free aids and services to people with disabilities to communicate effectively with us, which may include qualified sign language interpreters and written information in alternative formats (large print, audio, accessible electronic formats). We also provide free language services to people whose primary language is not English, which may include qualified interpreters and written translations.
If you need these services, please contact our office using the contact information listed on this website.
If you believe that Embrace Beauty Med Spa has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you may file a grievance with our office in person, by mail, fax, or email. If you need help filing a grievance, we are available to assist you.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
U.S. Department of Health and Human Services:
200 Independence Avenue, SW, Room 509F, HHH Building Washington, D.C. 20201
📞 1-800-368-1019 | TDD: 800-537-7697
Online: Office for Civil Rights Complaint Portal — hhs.gov/ocr
COMPLAINT RESOLUTION POLICY
Our Complaint Resolution Policy is designed to address any concerns or issues that our valued clients may encounter. We take all feedback seriously and are committed to finding swift and effective solutions to ensure client satisfaction. To submit a complaint or concern, please contact us directly:
📧 embracebeautymedspa@gmail.com 📞 714-627-4338
PRICES AND TERMS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
We reserve the right to refuse service to anyone.
Contact Us
Embrace Beauty Med Spa: 2140 W Chapman Ave, Suite 200 Orange, CA 92868
📞 714-627-4338
📧 embracebeautymedspa@gmail.com
🌐 https://embracebeautymedspa.com/